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Quick answers to common pre-contact questions.
How is RobX different from buying directly from a Chinese manufacturer?
Three key differences: (1) US-based PhD technical support in fluent English during your business hours. (2) California sample inventory — skip the 4-6 week wait and import headaches. (3) Local warranty — repairs and replacements happen in the US, nothing ships back to China.
What technical support is included with my purchase?
Every order includes direct access to our US-based robotics engineer. Support covers component selection, spec review, mechanical mounting guidance, electrical wiring, communication protocol setup (EtherCAT / CAN), and control software integration. We respond during US business hours in fluent English — no language barrier, no time zone delays.
How fast can I get a sample dexterous hand or joint module?
Select models ship within 2-3 business days from our California inventory. For models not in stock, lead time is typically 4-6 weeks including manufacturing and QA. All pricing is DDP — we handle logistics, customs, and duties so you don't have to.
Do I need to handle U.S. customs or import paperwork?
No. RobX manages the entire import process. All pricing is DDP (Delivered Duty Paid) — the price you see includes the product, international shipping, US customs clearance, and all import duties. No surprises, no hidden fees.
How does warranty work? Do I ship defective parts to China?
No — all warranty claims are processed locally in the US. We provide on-site diagnostics (remote or in-person for California clients). If a replacement is needed, we ship from our California inventory. Standard warranty is 12 months from delivery.
What is the minimum order quantity?
We support everything from single evaluation units to volume production orders. Pricing scales with quantity — mention your expected volume in the inquiry form and we'll tailor the quote accordingly.
How do I get a price quote?
Fill out the inquiry form with your project details — product model, quantity, timeline, and use case. We typically return a detailed quotation within 24 hours during US business days.
Do you offer on-site demos in North America?
Yes. Our California-based PhD engineer can arrange on-site demos for qualified projects — primarily in the Bay Area and Southern California. For other regions, we provide live video demonstrations and can discuss travel arrangements.
Can you work with universities and research labs?
Absolutely. We have experience with academic institutions and can provide technical documentation, SDKs, and integration guidance tailored to research environments. Just mention it's for research in your inquiry.
How do I request a custom configuration?
Describe your requirements in the inquiry form — mounting interface, connector type, torque/speed tuning, or custom cable lengths. We coordinate directly with the factory's R&D team and manage quality control before shipment.
What is your typical response time?
We aim to reply within one business day. Most inquiries during US Pacific Time business hours receive a same-day response. For urgent technical issues, existing clients have direct access to our PhD engineer.
What payment methods do you accept?
We accept wire transfers and ACH payments. For universities, research labs, and established companies, we also support purchase orders with net-30 payment terms. Contact us to discuss invoicing options for your organization.
